Our Doors are Open

Correct hygiene and frequent handwashing with soap is vital to help combat the spread of virus. All employees have been instructed to wash their hands, or use sanitizer when a sink is not available, every 60 minutes (for 20-seconds) and after any of the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, entering the hotel, going on break and before or after starting a shift.

All employees have received training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact including Housekeeping, Food & Beverage, Public Area Department, Hotel Operations and Security.

Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE is mandatory. Every employee entering the resort is provided a mask and gloves which are required to wear while on property.

Our resort uses cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria and other airborne and bloodborne pathogens. We are working with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE.

The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk check-in counters, bell desks, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, stair handrails, gym equipment, dining surfaces and seating areas.

Industry leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.

All bed linen and laundry will be changed daily and continue to be washed at a high temperature and in accordance with CDC guidelines. Dirty linen will be bagged in the guest room to eliminate excess contact while being transported to the laundry facility.

The frequency of air filter replacement and HVAC system cleaning has been increased and fresh air exchange will be maximized.

We have purchased a hospital-grade misting system to disinfect our rooms and public areas. This machine, the Kärcher® PS 4/7 Bp delivers disinfectant into hard-to- reach corners and crevices, improving coverage more efficiently and effectively than spray wipe methods. It is used with Vital Oxide® disinfectant which reduces the risk of infections by killing virus, bacteria and mold, faster, safer and quieter.

• Host Podiums including all associated equipment to be sanitized at least once per hour.
• Service stations, service carts, beverage stations, counters, handrails and trays to be sanitized at least once per hour and logged by a manager.
• Cashier (POS) terminals to be assigned to a single server where possible and sanitized between each user and before and after each shift. If multiple servers are assigned to a POS terminal, servers will sanitize their hands after each use.
• Dining tables, bar tops, stools and chairs to be sanitized after each use.
• Condiments to be served in single use containers.
• Check presenters, votives, pens and all other guest contact items to be sanitized after each use.
• Menus to be single use.
• Sanitize trays and tray stands after each use.
• Storage containers to be sanitized before and after each use.
• Food preparation stations to be sanitized at least once per hour.
• Kitchens to be deep cleaned and sanitized at least once per day.
• Food and beverage items being prepared to be transferred to other employees using contactless methods

• All equipment will be sanitized prior to assigning for the shift.
• IRD station equipment will be sanitized at least once per hour and at each change of shift.
• Bus Runners will sanitize all doors, handles and high contact surfaces at least once per hour

• Food is set on tables in hallway and notify guest when the table is outside of the guest’s room (plate covers remain) – guests will retrieve their own table.
• Request that guests notify IRD when finished with their meal and place their trolley in the hallway outside of their room

• Single-use printed IRD menus are placed in rooms.
• Minibars to be locked, all loose product removed, and service suspended until further notice. Items will be available upon request from IRD.

• All shared equipment and meeting amenities to be sanitized before and after each use, or be single-use if not able to be sanitized.
• All linen, including underlays, to be replaced after each use 
• Clean and soiled linens to be transported in sealed single-use plastic bags into and out of the meeting rooms

• All buffet and self-serve style events to be suspended until further notice.
• All food and beverage items to be individually plated and served.
• Coffee and other break items to be attended and served by a server.
• Flatware to be provided as a roll-up.
• Condiments to be served in individual PCs or sanitized individual containers.
• Seating capacities and floor plans to be reviewed to ensure appropriate physical distancing.
• Individual bottled water will be provided in lieu of water carafes and water stations.
• Physically distanced floor plans are available
• Boxed meals available

• Provide example of physically distanced floor plans (in coordination with Catering & Banquets).
• Post signage outside of meeting and events reminding guests of appropriate physical distancing guidelines

All guests will be greeted at the entry door by a spa team member. Guests will be escorted to the treatment room by their service provider and will change inside the treatment room.

 

Cleaning Protocols: Spa Allegretto has heightened our already rigorous hygiene and sanitation practices.

Team Member Health: Team Members All Spa Allegretto team members will have their temperature checked before returning to work and each day upon reporting for work.